Q: How do I book this promotion?
A: Please follow the steps on how to book this promotion here
Q: How do I know I'm getting the 1 Free 1 offer?
A: After checking availability, you'll see a 1 Free 1 logo with details for the promotion. Under the Room Category selection, you'll also see that every second night is displayed as "FREE".
Q: Why isn't the 1 Free 1 offer appearing?
A: Please make sure that you have entered the correct promotion code in the Promo Code box before checking availability.
Q: I clicked on the promotion link from Facebook using my mobile phone, but it's not working. Is there something wrong?
A: We have found that there can be issues when using the link on mobile devices. We recommend that you access the link from your laptop or desktop computer instead.
Q: Can I book this promotion over weekends or holidays?
A: Definitely. However, the prices may be more expensive. Please also note that this offer is subject to availability.
Q: Why do the rates keep changing? I checked a while ago and now the prices for the same dates have changed.
A: Our rates will fluctuate and can change at any time. We recommend that you quickly book your rooms to get the best prices.
Q: The promotion was just available for the dates I was looking at. Why is it not available now?
A: A limited number of rooms are allocated per day. If there's availability, we recommend that you quickly secure your room before it's gone.
Q: When I'm booking, I see one price in Step 1 (Select) and another in Step 2 (Review). Why is this?
A: The prices shown in Step 1 exclude applicable tax and service charge whereas the prices in Step 2 include all taxes and additional changes. This is why it's slightly more expensive.
Q: Do I need a credit card to make a reservation?
A: Yes, a credit card is required to confirm you booking. Please be assured that our website is secure and that your details are always kept confidential.
Q: I just filled out my details and when I click confirm, an error message occurs. Why did this happen?
A: For security reasons, you have 30 minutes to complete your reservation after which your details are automatically deleted. Simply start again from the beginning to confirm your booking.
Q: Is it necessary that name on the booking matches with the guest that checks in?
A: No, it's not necessary. If you're booking for someone else, just make sure that they have printed out our confirmation email and that it's presented at check-in.
Q: What is the stay period of this promotion?
A: This promotion is available for stays from 23 April to 30 November, 2016
Q: Does this promotional rate include breakfast?
A: Yes, daily breakfast for two adults is included in the rate offered.
Q: Does the 1 Free 1 offer only apply to consecutive nights?
A: That's correct. You will need to book at least two consecutive nights to get the promotion.
Q: Is it possible to get an extra room free of charge instead?
A: This is not possible. Free night(s) are only applied for the second night on the original room rather than an extra room.
Q: How many free nights can I get per booking?
A: You can get up to a maximum of 9 free nights.
Q: What is the maximum number of rooms can I book in one go?
A: You can book a maximum of 5 rooms per reservation.
Q: Is this offer available anywhere else?
A: No, this offer can only be booked on our official website.
Terms and Conditions
Q: I've made a reservation and now I want to change it. Can I?
A: Unfortunately not. This offer is non-amendable. Please make sure you have selected the correct hotel, date(s) and room type(s) before confirming your reservation.
Q: I've changed my mind; I want to cancel my booking. Can I?
A: Sorry but our 1 Free 1 offer is non-refundable. You will also be charged once you confirm your booking. Please make sure that you are completely certain before giving confirmation.