enquiry hotline
+852 3100 8555
     

Check-In : Check-Out :
Room(s) Adults
(+11yrs.)
Children
(0-11yrs.)

Age
Promo Code :

Terms and Conditions of Our Best Rate Guarantee

  • Our Best Rate Guarantee applies to confirmed bookings made only on shama.com
  • All claims must be made within 24-hours of the reservation through our Quick Claim Form
  • The following conditions must apply:
    • Same period of stay
    • Same room and/or bed type
    • Same booking conditions, cancellation and amendment policies
  • The Best Rate Guarantee does not apply to unpublished rates, such as:
    • Membership programs websites
    • Private sales
    • Corporate discounts
    • Negotiated prices
    • Group prices
    • Rewards programs
    • Prices obtained through an auction or similar process
    • Coupons
    • Bundled packages
    • Promo code offers
       
  • A room price that includes benefits such as food and beverage items, spa items and/or other benefits bundled together is considered a package. Packages prices can only be claimed if the rate found on other websites offers the exact same inclusions at a lower price.
  • A small price difference of 0.5% or less of the total booking value due to currency conversions is not eligible for our Best Rate Guarantee claim. The comparison must also be shown in the hotel’s local currency. 
  • We have the right and discretion to determine the validity of any claim and that it meets all Terms, Conditions, and requirements to process a Best Rate Guarantee claim
  • We reserve the right to amend, revise, supplement, suspend or discontinue our Best Rate Guarantee at any time.