Best Rates Guaranteed or rate match + free upgrade
- No Booking Fees
- No need for reconfirmations
- Easy Changes and Cancellations
- Best Rates Guaranteed
- Exclusive Offers and Packages
- Up-to-date Availability
Our Best Rate Guarantee
We're confident that when you book directly on our official website, you'll always get our best prices. Our Best Rate Guarantee is a promise of that.
Found a better price? Just send us your claim. We'll happily honor the rate and give you a free room upgrade too.
But before you do, here's what you need to consider:
- Have you already booked on shama.com? (Bookings on other websites do not qualify)
- Is the rate available to the general public? (Rates that require membership or promotion codes do not qualify).
- Can this rate be booked on the Internet for the same dates?
- Does the rate include tax and service charge?
- Can you show us the rate in our hotel's local currency?
- Is the difference less than 0.5% due to currency conversions?
- Have you booked a package?
Still convinced you've beaten our Best Rate Guarantee? Get in touch. Complete this this Quick Claim Form within 24 hours of your booking and we'll let you know the results.
Best Rate Guarantee Terms and Conditions
Terms and Conditions | Claim Form