privacy policy

Shama Management Limited ("Shama") is dedicated to protecting your privacy. The following statement describes how any personal information you share with us will be managed.

Information we collect

To enable us to provide you with the best customer service, you may from time to time be prompted to fill in a form with your personal information such as your name, postal address, company address, telephone number and e-mail address. The provision of this information is voluntary but we may not be able to provide you with some or all of our services in its absence.

Use of Information

Shama will use your personal information with the primary focus of providing a service to you which may include responding to your enquiries or providing you with any products or services you have requested such as reservation far an apartment. Shama will also use your data for administrative and statistical purposes in which you will not be personally identified.

If you provide us with your email address, we may use it to occasionally contact you regarding our current promotions, special offers and information on new services provided by Shama. You will have the option to stop receiving communications of this nature by emailing info@shama.com and we will use our best endeavors to process your request within 4 weeks. We will not use your email address to contact you regarding any third party products or services without your permission.

Disclosure of information

To provide the best guest experience we may share your personal information amongst ourselves, to any of our operated properties and where applicable to our holding company. We will however not rent, sell or give away any information to third parties except where we are legally required. Your personal information will be kept secure and in strict confidence and will be stored in electronic and/or hard copy files. We will take reasonable technical and organizational precautions to prevent the loss, misuse or alteration of your personal data.

Cookies

Third party vendors, including Google, show our ads on sites on the internet and serve these ads based on a user's prior visits to our website.

We also use analytic data to inform and optimize our ad campaigns based on your prior visits to our website. You may opt out of Google's use of cookies by visiting the Google advertising opt-out page.

Additionally, you may opt out of our use of Google Analytics by visiting the Google Analytics Opt-out page.

For complete information on Google’s privacy policy, please visit this page.

Access and updating to information

All requests for the access to your personal data are liable to a reasonable administration charge and sufficient evidence of identity. You may request access to personal data, update your personal details or request to be removed from our records by contacting marketing@shama.com or please write to:

Shama Management Limited
Sales and Marketing Department
10/F Shama Place
30 Hollywood Road
Central Hong Kong